She was just not acting like a chinchilla should. I was afraid we would have to put her down, so I took her to the vet and they did x-rays and I got the shock of my life. She had a broken pelvis!! Her former owner had 12 cats and let them chase after her and God only knows what else. We moved her to a single level cage and she is currently on some very heavy pain medicines. It might take about 2-3 months, but her pelvis will have to heal on it's own.